Messaging automation

Automation that replies to direct messages received on the Instagram accounts and Facebook Pages the operator administers.

Integrations

• Instagram (direct messages)activeRead and reply to direct messages.
• Facebook Pages (messages)activeRead and reply to Page messages.

Article 1.- Purpose

The messaging automation runs on the operator’s n8n instance (n8n.ntv-app.com) and replies to direct messages received on Instagram accounts and Facebook Pages that the operator administers, among them Jaipe Café, Perú Informado, Puro Amazonas and Harikoa Store. No third party connects their accounts: people who write only send messages.

Article 2.- Data processed

It processes the content of the messages a person voluntarily sends, their public Instagram or Facebook profile name, their platform user ID (needed to reply) and the date and time of the message. It does not process passwords, financial data or location.

Article 3.- Purposes and basis

To answer queries automatically with the help of artificial intelligence; to escalate the conversation to a human agent when requested or needed; to keep the history during the active session so replies are coherent; and to improve the quality of automated customer-service answers. The basis is the person’s implicit consent when starting a conversation with the business account, under Meta’s terms.

Article 4.- Meta permissions

It uses instagram_manage_messages (read and reply to Instagram direct messages), pages_messaging (read and reply to Facebook Page messages) and pages_read_engagement (basic page information the bot needs to work).

Article 5.- Storage and third parties

Data is stored on the operator’s own cloud servers, with restricted access and encryption in transit (TLS). Conversation history is kept for at most 90 days and then deleted automatically. Messages are processed by a language-model provider to generate replies. Data is not sold or transferred to third parties for commercial or advertising purposes.

Article 6.- Deletion

To request deletion of your messages, write to [email protected] stating your username and the page you wrote to. See the data deletion page.